1. Introduction
Metropoly LLC ("Metropoly," "we," "us," or "our") operates the Metropoly mobile application and website at metropolyllc.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using Metropoly, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information You Provide
- Account information: name, email address, phone number, and password when you create an account
- Profile information: role selection (landlord, tenant, or contractor), profile photo, and business details
- Payment information: payment card details and billing address, processed securely through Stripe. We do not store your full card numbers on our servers.
- Property information: property addresses, descriptions, photos, pricing, and amenity details
- Application information: rental application responses submitted through the app
- Communications: messages sent through the in-app messaging system
- Documents: lease agreements and digital signatures
Information Collected Automatically
- Location data: with your permission, we collect your device's location to show nearby property listings and enable location-based search
- Device information: device type, operating system, and unique device identifiers
- Usage data: how you interact with the app, including features used and pages viewed
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process rental payments, service payments, and payouts
- Facilitate communication between landlords, tenants, and contractors
- Display relevant property listings based on your location
- Process rental applications and lease agreements
- Send notifications about payments, maintenance requests, and messages
- Provide customer support
- Detect, prevent, and address fraud or technical issues
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following situations:
- Between users: landlords, tenants, and contractors can see relevant profile information and communications necessary to facilitate property management
- Payment processors: we share payment information with Stripe to process transactions securely
- Service providers: we may share information with third-party services that help us operate our platform (hosting, analytics, push notifications)
- Legal requirements: we may disclose information if required by law or in response to valid legal requests
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. Payment data is handled by Stripe, a PCI-DSS compliant payment processor. Sensitive credentials are stored using secure, encrypted storage on your device.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain information as required by law, to resolve disputes, or to enforce our agreements. Payment records are retained as required for tax and legal compliance.
7. Your Rights and Choices
- Access and update: you can access and update your account information through the app's settings
- Location permissions: you can enable or disable location access through your device settings
- Push notifications: you can manage notification preferences through your device settings
- Account deletion: you may request deletion of your account and associated data by contacting us at support@metropolyllc.com
8. Children's Privacy
Metropoly is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly remove it.
9. Third-Party Services
Our app integrates with third-party services including Stripe for payment processing and Apple Maps/Google Maps for location services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: